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Contact & FAQs
Get help with orders, shipping, returns, and wholesale. Contact JAK Sprat or explore FAQs for our one-of-a-kind statement earrings. Please allow 24-48 hours for all email responses. Inbox is monitored Monday-Friday 9am to 5pm.
JAK Sprat Info & Policys
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💌Shipping Info💌
Flat Rate Shipping: $5 First Class, $8 Priority
Processing Time: Orders ship out within 2-3 business days from our shop.
Delivery Time: Please allow an additional 5-7 days due to possible USPS delays.Â
The JAK Sprat team works hard to get your order out quickly—after all, we know how exciting it is to receive happy mail! If there are any delays, we ask for your patience as we balance our role as moms and creators 😊 -
📦Return & Refund Policy📦
We want you to adore your JAK Sprat earrings as much as we loved making them! If you're not 100% satisfied, we offer returns within 14 days of your order's arrival. You can choose between a full refund or store credit—whichever makes you feel best!
Returns within 14 days: Get a full refund or store credit.
After 14 days: We will issue store credit only.Items must be returned in unused and unworn condition.
Because each pair of earrings is a unique piece of art, we do not offer exchanges.Â
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💕Care Tips💕
To keep your earrings looking stunning for the long haul, be sure to store them in a cool, dry spot—away from water, perfumes, and direct sunlight. And remember, no tossing or cramming them in a drawer! The materials need to be treated with love, so keep them lying flat to preserve their shape and ensure they dangle perfectly every time you wear them.